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Frequently Asked Questions

Check out some common questions!

What does the free shipping cover?

Free Shipping on your order covers domestic UPS ground service. You can upgrade to expedited services however that will be at an additional cost.

What is the Stoked 100% Guarantee?

We want to make sure you are 100% stoked with your order, and if for any reason you are not, we want to make it right. Contact us upon receipt of your order and we'll be happy to help find a resolution for you. Inquiries of order must be received within 30 days of delivery. Please note that if your order was produced how you approved the proof we are unable to replace the order.

Do you have an in-person showroom to see the products?

Yes we do! Call us at 702-475-6921 to schedule an appointment with an Account Manager to review samples with you.

How do I order samples?

You are able to order samples online, by selecting the product you would like a sample of, and then selecting the blank decoration option. Sample orders are non-returnable and should be used for determining product prior to production.

What’s your support line to call to ask questions?

You can reach us Monday - Friday 8am PST - 4pm PST at 702-475-6921

Where is your showroom located?

Stoked On Printing LTD
365 E Arby Ave.
Las Vegas, NV 89119

What happens once I place my order?

Immediate Order Confirmation Email: Once submitting your order, you will receive an order acknowledgement detailing your order in its entirety. Please be sure to review the order acknowledgement to ensure the Ship To Address, Product and Decorations are exactly as expected. Please Note: We charge up to 10K stitches for embroidery and up to 2 colors in screen printing in the detailed price. If adjustments are made after order submission, like adding more decorations, extra costs will be accessed. Our service team will notify you of any changes in pricing.   Digital Proof is Emailed: Within 48 hours our art department will create a digital proof which will be emailed to you for approval.    
You Approve Proof: It is important that you approve your proof within 24 hours of receipt to ensure your order is not delayed. Any delays to approval of artwork will extend the turnaround time of an order. Use the link provided to approve or reject the artwork on the order, remember, all of your artwork on your order is free!  
Production: Upon approval of your proof, the order will go into production.  
Order QA: Products go through our 3 point QA check to ensure the products are up to our high standards, we want to make sure you're going to be Stoked on them!  
Shipping:  Once the order is packaged after QA, it is shipped under the method selected at order entry.   UPS Ground: 3-5 Days to continental US Expedited Shipping: Is available to be selected at checkout

Will I be contacted after I place my order?

For new customers, one of our awesome Account Managers will reach out to learn more about your brand. It is our goal to partner with our customers. For returning customers, there will not be any communication if there is no questions on your order.

What happens once I receive my order?

We know that you're going to be absolutely Stoked with you new product and we would love to hear about it. Please leave us a review on Google!  If for any reason you are not 100% Stoked, please let us know how we can make it right by calling us at 702-475-6921.

How does our pricing work?

Our pricing includes the product and a single logo decoration and all applicable set up fees, shipped to your door Ground. The price you see is the price you pay! Additional placements of your logo, as well as more sophisticated artwork is available, and will increase the pricing of your order. We offer volume discounts which is available on our site.

Will I get to see a proof before my order is produced?

Orders will receive an art approval for every order, even repeat orders, to ensure that you are 100% satisfied with the products prior to them being released to production. If you are not satisfied, please reject the proof, and add your request into the comments. There is no charge on artwork.

Can I change or cancel my order?

After a proof has been approved, the order is in production and cannot be canceled. If you need to change your order after order placement, please contact us ASAP at or 702-475-6921 and we will provide you available options.

How much is shipping?

Ground shipping is free on all orders shipped to the continental US. Expedited shipping is available, and can be quoted as needed. Reach out to us if you need to update from Ground to Expedited after an order has been placed.

Can I get my order faster than the date listed online?

Yes, we do have expedited options available for production. Feel free to contact us about any options available.

How long will it take to receive my order?

Standard order turnaround can vary, but typically is delivered within 20 business days.

Can I ship on my own shipping account?

Stoked On Printing ships UPS Ground for all domestic shipments. We are able to ship your order on your UPS or Fedex account. Please leave this as a note on the order, or contact us to have this updated on your profile.

Do you offer shipping to multiple locations?

Yes we do! We offer many fulfillment options to ship product to multiple addresses. Please contact us to have this updated on your order.

Do you offer shipping internationally?

Yes we can ship to many different countries, please reach out to an Account Manager to see if your Country is available to ship to.

What type of payments do you accept?

We accept all major credit cards.

Do you offer payments on installments?

We currently need to have 100% payment before we start the order. Terms are available upon request and approval through our accounting department.

Do you offer Net 30 Terms?

Net 30 terms are available to company's that have a history of purchasing through us and have applied. Contact us for application.

What file types can I upload?

If available, we prefer high resolution AI, PSD, PDF, JPG or PNG files to be submitted. However, if you do not have this available, we will take any file types that you have available. Our art team will work to make sure the artwork is acceptable before sending a digital proof for approval.

Can I request specific PMS colors?

Yes, you can request any Solid Coated PMS color. During the proofing process our artwork team will provide you with PMS colors for approval. Please take note of these, as this will be the color utilized when branding your logo.  

Do you keep art on file?

Yes, all artwork is kept on file, and assigned a number after the first order. You can always reference this for reordering.

Can you make my design for me?

Yes, we have a full in house design team that can bring your reality to life at no additional cost!


Location - Shopkeeper X Webflow Template

365 E Arby Ave.
Las Vegas, NV 89119